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Customer Service

 


 

Shipping Rates & Delivery

STANDARD UK FREE - Orders over £50
STANDARD UK £2.95 - Orders under £50
EU MAINLAND
COUNTRIES
£7.50 - Orders over £50
EU MAINLAND
COUNTRIES
Orders under £50 - Price at Cart/Checkout
REST OF EUROPE All Orders - Price at Cart/Checkout
WORLDWIDE All Orders - Price at Cart/Checkout

Orders must be received by 2pm Monday to Friday in order for them to be dispatched the same day. Any orders received after 2pm, will be dispatched the following working day.

There may be customs or import charges payable on items sent outside the EU. These charges must be paid by the recipient of the parcel. Unfortunately, we are unable to advise what these charges may be, as they vary from country to country. If you have any further questions regarding shipping or deliveries, please click here to contact us

 

Tracked UK & International Shipping by DPD

Tracked Shipping by DPD



Returns & Exchanges

Our Refund Guarantee

If for any reason you wish to return an item, we will be happy to help you with this. If you would like to return the item because you changed your mind, then you can do this within 10 days of receiving it and we will be happy to give you a full refund, provided the item is unworn and still has the tags attached. You will also need to complete the returns form which you can download using the link below and enclose this in the returned package.

FREE UK Returns

We offer a FREE returns service for our UK customers using DPD Local pickup. Just get in touch with us with details of the return and we will arrange a collection. Then, all you have to do is securely package the item, preferably in its original box and let us know the pickup location and prefered day. We will do the rest.

If by chance you receive a faulty or damaged item, please get in touch with us as soon as possible and we will do everything we can to help get the item back to us and to refund the costs as soon as possible.


Europe & International Returns


Please send any returns to the address below. The cost of returns for international orders is the responsibility of the customer. If you would like to return the item because you changed your mind, then you can do this within 10 days of receiving it and we will be happy to give you a full refund, provided the item is unworn and still has the tags attached.

You will also need to complete the returns form which you can download using the link below and enclose this in the returned package.If by chance you receive a faulty or damaged item, please get in touch with us as soon as possible and we will do everything we can to help get the item back to us and to refund the costs as soon as possibleTo get the return process going, please click here to contact us with your order number and we will confirm the return details to you by email.When you return an item, please make sure that the original tags are attached and that it is in the same condition as it was received.

We cannot make refunds on items where the tags have been removed.
Once we have received the returned item, we will confirm receipt and quickly refund the cost into your account.


Returns Address Details


If you wish to exchange an item, the best thing to do is to create a new order for the item that you want and return the original item as above.

Returns Address as follows:

Retropolis Apparel Co.
The Shay House,
Radwell Grange, Radwell,
Baldock, Hertfordhsire
SG7 5EU UK

 
Returns Form Download
 

To download and print our returns form, please click here 

 


 

Payment & Security

For added security all payments are made through Worldpay. You can pay with Credit or Debit cardsWe do not store or log any of your payment information. 

SECURE PAYMENTS by WORLDPAY
Checkout Securely with Worldpay

We also accept

 


Viewing Orders


To view your orders simply log into 'My Account' and select 'My Orders' from the left hand menu  




Updating Account Information


To update your account information simply log into 'My Account' and select 'Account Information' from the left hand menu. You can them edit your name, email address and password.  You can also edit your address details by selecting 'Address Book' from the left hand menu. 

 


 

Our Postal Address Details

 

Retropolis Apparel Co.
The Shay House
Radwell Grange, Baldock
Hertfordshire, SG7 5EU. UK 

Office Hours: 9:00 to 18:00, Monday - Saturday
Telephone: +44 (0)1462 732647 
Contact Us by Email